General Purpose of Job:
The Product Specialist will be responsible for implementation and support of software platforms as well as guide their development. This position will report to a Product Manager. Organizational and communication skills are essential to success in this role, which will coordinate frequently with other teams at Quad and interact with Quad’s customers regularly.

Key Responsibilities:
• Implementing software platforms with customers, including training users
• Supporting platforms after implementation
• Collecting and analyzing feedback from customers and other team members to shape roadmap and features
• Working with developers to ensure that deadlines are met and quality is excellent
• Assisting with the discovery process at customers
• Providing documentation for software platforms
• Coordinating with other Quad teams who serve the same customers

Job Requirements:
Education:
• Bachelor’s degree or equivalent experience

Experience:
• Minimum of 2 years of experience in management, operational leadership, product management or project management
Knowledge, Skills & Abilities:
• Ability to work independently with minimal direction
• Strong project management skills
• Strong oral, written, and presentation skills
• Background in software development preferred
• Experience in Agile methodologies and frameworks preferred
• Proficiency with Microsoft Office Suite (especially Excel), and Adobe Creative Suite preferred