About the role

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!

We are looking for a Member Support Intern to join our team. In this role, you will play a crucial role in ensuring the satisfaction and engagement of our members by providing exceptional customer service and resolving guest-related issues promptly and professionally.

This position is open to residents of Berlin. If interested, please send us your most updated CV in English.

Your Responsibilities

• Act as the primary point of contact for Habyt users, guiding them through the end-to-end journey, including move-ins/outs, contracts, and general inquiries.
• Skillfully prioritize and manage support requests (tickets, chats, and calls) with professionalism, ensuring an updated pipeline and high service standards.
• Handle key issues, documents, contract inquiries, billing and collections requests, and other processes related to members’ tenancy for a smooth co-living experience and timely collection of receivables.
• Triage tickets effectively to enable the correct departments to help with resolutions.
• Consistently meet or exceed KPIs, maintaining high levels of service quality and performance.
• Collaborate with various departments for seamless coordination and delivery of an outstanding customer experience.
• Use member feedback and a hands-on approach to streamline procedures and contribute to the growth of FAQs, customer support resources and internal knowledge bases.

Your Qualifications

• 1–2 years of customer service or support experience (in Real Estate, Hospitality, or a related industry) and a degree or certification in a relevant field like Hospitality, Business or Communication.
• Full working proficiency in English; German, Portuguese, Italian, or Spanish is a plus.
• Strong international background with the ability to navigate diverse cultural contexts through work or study abroad experiences.
• Excellent written and verbal communication skills. Strong problem-solving skills, with the ability to think critically and creatively in a fast-paced environment.
• Ability to navigate and embrace technology, including customer relationship management (CRM) systems, ticketing platforms, and communication tools.
• Strong organizational skills and the ability to handle multiple tasks simultaneously across different communication channels, including tickets, chats, and phone calls, while maintaining a high level of service.
• Demonstrated ability to meet and exceed KPIs, ensuring task prioritization and consistent and high-quality support delivery.
• A self-starter who is comfortable working independently and can build effective processes where protocols may not yet exist.

What we offer

• Welcome Package: Start your journey with us fully equipped—we'll provide the Habyt essentials and all the tech you need to get moving.
• Team Events: Connect and have fun with your colleagues at our regular, lively company events.
• Hybrid Work: We believe in flexibility and connection, promoting a positive work environment for everyone. With our hybrid model, you will work 3 days from our centrally located office in the city and 2 days remotely.
• Career Growth: From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further.
• Habyt Fellowship Program: Work from any Habyt location and get to know the team in other countries.
• Urban Sports Club Membership: Stay active with a subsidized Urban Sports Club membership.
• Employee Discount: Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our co-living homes.
• Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market!