About the job

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!

As a Guest Experience Associate, you are a Habyt brand ambassador and will be a part of a high-performing team at our Flex properties (Cantonment / Owen House Cluster), contributing to the optimisation of revenue, occupancy, and average rate, and also delivering the level of service that produces guest satisfaction.

Your responsibilities will include:

• Greeting guests and performing check-in and check-out duties

• Creating a satisfactory level of engagement with guests by showing interest, anticipating requests, and engaging with them throughout their stay

• Delivering high-quality customer service by listening to guests’ requests and concerns and coordinating with internal teams to find appropriate solutions to fulfil the request or resolve the incident promptly

• Managing reservations and email inquiries, monitoring room inventory, and assigning rooms when on shift

• Communicating with the Revenue team or other stakeholders to coordinate and conduct the necessary pre-arrival work for VIPs, corporate clients, groups, etc.

• Monitoring and maximising room inventory to accommodate new sales leads and reservations

• Proactively encourage longer lengths of stay for in-house guests

• Proactively upsell to hit monthly team and individual targets

• Proactively looking for areas for development and improvement for yourself and others

• Updating guest data in the PMS and other IT systems as required

• Ensuring compliance with all SOPs and standards

The skills, attitude, and experience we require are:

• A minimum of 1 year of experience in a similar role in the hospitality or customer relations industry (guest relations, customer service or help desk position, or similar) preferably in a hotel or serviced apartment environment

• Independent with exceptional customer service and teamwork skills

• Understand the importance of teamwork as well as individual contributing towards a common goal

• Excellent interpersonal, written, and verbal communication skills

• Active listening and problem-solving skills, with the ability to accurately assess a situation and respond appropriately to resolve all comments, tickets, queries, and concerns professionally

• Tech-savvy with experience working with Microsoft Office, Google Drive, and PMS/helpdesk systems

• A willingness to work rotating shifts - Shifts are of 5 days/week including weekends, PH, and both morning, afternoon, and night shifts when required

Cluster Assignment and Rotation:

• Owen House Cluster: If assigned to this cluster, you will rotate between Owen House, Clarke Quay and Kallang.

• Cantonment Cluster: If assigned to this cluster, you will rotate between Cantonment, Novena, Kada and Chinatown.

What we offer

• Welcome Package: Start your journey with us fully equipped - Habyt swag and all the tech you need from day one.

• Team Events: Connect and have fun with your colleagues at our regular, lively company events.

• Career Growth: From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further.

• Mental Health: Enjoy free access to the Calm App, plus subsidised membership for ClassPass.

• Employee Discount: Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our coliving homes.

• Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionising the housing market!