Client Advisor & Coordinator (M/F)

Client Advisor & Coordinator (M/F) Bern and Zurich Agencies Permanent Contract – Full-Time – Start Date to Be Agreed

Become a key player in Gold Service’s growth in German-speaking Switzerland
Gold Service is one of Switzerland’s leading precious metals trading companies.

With a strong presence across French-speaking Switzerland, we are now looking to strengthen our position in the German-speaking region. To support this ambition, we are seeking a trustworthy, committed, well-organized, and inspiring individual to join our team as a Client Advisor & Coordinator for our Bern and Zurich agencies.

Are you passionate about customer relations and high-value environments? Do you enjoy building, mentoring, and developing a team?
Then this role is made for you.

Your Role

As the local representative for German-speaking Switzerland, you will play a central role in our organization:

• Ensure excellent customer service in the agencies, representing Gold Service’s expertise on a daily basis.
• Act as the direct link between the network manager and the field teams.
• Support, supervise, guide, and motivate the advisors in the Bern and Zurich agencies.
• Help implement best practices, ensure procedures are followed, and support skill development within the team.
• Actively contribute to the growth of a strategic market for the future of Gold Service.

Main Responsibilities

• Welcome, advise, and assist clients in their precious metal transactions (gold, silver, platinum, etc.).
• Ensure high service quality and strict compliance with the standards and regulations of our sector.
• Coordinate the teams at both agencies and effectively relay instructions and objectives from the network manager.
• Train new team members, provide on-the-ground support, and motivate the teams daily.
• Assist with translation or adaptation of internal materials for the needs of the German-speaking market.
• Contribute ideas for continuous improvement of our processes, tools, and practices.

Your Profile

• Fluent in German is a must; French is a strong advantage, otherwise English.
• Experience in sales, consulting, customer service, or retail management.
• Strong team spirit, customer service mindset, autonomy, attention to detail, and professionalism.
• Ability to bridge operational teams and strategic management.
• Strong interest in regulated, high-value, or technical industries (banking, luxury, watchmaking, precious metals, etc.).
• A passion for team development and leadership: you enjoy helping others grow while staying actively involved.

What We Offer

• A key, stimulating, and evolving role at the heart of Gold Service’s expansion in German-speaking Switzerland.
• A solid, ambitious, and people-oriented company with a long-term vision.
• A professional, demanding, and rewarding work environment.
• Comprehensive training and support from the network manager.
• Real opportunities for advancement in a niche sector at the crossroads of finance, luxury, and expertise.

Interested? Take the first step: send us your CV and a cover letter (in French or English).

Join a growing company and become the face of Gold Service in German-speaking Switzerland

Kontakt

Über das Unternehmen

G & C Partners SA