We’re one of the fastest-growing companies in unattended retail tech—150+ people, 6 countries, hundreds of customers, and a product that’s redefining how the world shops.

• Be the first point of contact for customers needing tech support—via phone, email, or ticketing system.
• Troubleshoot and resolve hardware, software, and network issues.
• Guide users through step-by-step solutions, remotely (or occasionally on-site).
• Escalate complex issues when needed—making sure they land with the right people fast.
• Track, document, and resolve support tickets using tools like Freshdesk, Zendesk, or Jira.
• Follow up with users to confirm issues are fully resolved.
• Manage showroom stocking and merchandising.
• Handle infrastructure, services, and maintenance tasks.
• Ensure general office tidiness and upkeep.

• Experience in a helpdesk, IT support, or customer service tech role.
• Strong troubleshooting skills and comfort with computer systems, mobile devices, and networking basics.
• Familiarity with remote desktop tools and helpdesk software.
• Clear communication skills in English.
• An eye for detail, patience, and the ability to solve problems under pressure.
• A team mindset, but able to work independently too.

• A role that directly impacts customer experience and operational excellence.
• An international, fast-paced team where your input really matters.
• Career growth opportunities as our support function scales with the business.
• A personal development budget, well-being benefits, and some solid swag.